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Author Topic: Battery failure issue Le Pan S  (Read 20175 times)

JohnA2u

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Battery failure issue Le Pan S
« on: December 24, 2013, 12:40:05 PM »
If you were a member of the old forum you are probably well aware of the sudden battery drain issue on the Le Pan S.  The tablet will suddenly shut down and fail to restart.  If you are able to get it to reboot you will discolver the battery stats have plummeted from 40 or 50 % to 0 in a sudden drop. 

I had this problem with my S and my daughter has had it a few times as well since I gifted that tablet to her. 

The tablet is still kickin' and these are the things I have found that will bring it back from the dead
1. The Jellybean update seems to help.  If you haven't done the update and are still on ICS I'd suggest you run it now.

2. Try a different charger.  The charger that comes with the LP S doesn't seem to have the "umpf" <---(technical term) to kick that baby over.  The charger that comes with the LP l and LP ll seems to work better.  If you have any other 2 amp charger try that instead of the original S charger.

3. Hold down the power button while plugging in the charger.  Unplug it, wait 5 minutes Plug it in again. Leave it plugged in twenty minutes and repeat.  Let it sit on the charger overnight.

4.  Try various button combinations.
 Hit the reset button. 
Reset button plus power
Reset button plus volume up or down plus power

My daughters S was dead and unresponsive when she came to visit yesterday. I tried all the above with no luck (it seemed). Left it on the charger overnight and it was up and running when I woke up. 

Sent from my Le Pan TC802A using Tapatalk
« Last Edit: January 03, 2014, 12:06:42 PM by JohnA2u »

sgschwend

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Re: Battery failure issue Le Pan S
« Reply #1 on: December 28, 2013, 09:53:02 PM »
Well, one of the challenging problems with the S's hardware/software is the battery charger/meter.  Here is my latest go around.
The first section (left side) shows how the device was reporting 64% charge, then in a few minutes it crashes to zero (time 4:15 am).  The device is not on the charger.  At 2pm I find that it won't start, it gives the double vibration.  However looking at the meter graph I can see the reported charge increasing over that 10 hours?  I plug-in the S at 2pm.  The graph shows the rapid charging from 2pm on.

I have pointed out before that it appears that the engineering for the charger and meter is not good enough for this product.  In the graph the meter still thinks there is 64% charge left but the battery is drained, the battery is warm and the temperature compensation of the meter is no where near right.  Over the next 10 hours the battery does cools and the meter show some charging even though the S is not connected to the charger.  Unlike NiCad batteries Lion batteries do not have memory, the charge percent should not rise. 



« Last Edit: December 28, 2013, 09:58:41 PM by sgschwend »
Steve,

Elizabeth

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Re: Battery failure issue Le Pan S
« Reply #2 on: January 03, 2014, 11:30:06 AM »
If you were a member of the old forum you are probably well aware of the sudden battery drain issue on the Le Pan S.  The tablet will suddenly shut down and fail to restart.  If you are able to get it to reboot you will discolver the battery stats have plummeted from 40 or 50 % to 0 in a sudden drop. 

I had this problem with my S and my daughter has had it a few times as well since I gifted that tablet to her. 

The tablet is still kickin' and these are the things I have found that will bring it back from the dead
1. The Jellybean update seems to help.  If you haven't done the update and are still on ICS I'd suggest you run it now.

2. Try a different charger.  The charger that comes with the LP S doesn't seem to have the "umpf" <---(technical term) to kick that baby over.  The charger that comes with the LP l and LP ll seems to work better.  If you have any other 2 amp charger try that instead of the original S charger.

3. Hold down the power button while plugging in the charger.  Unplug it, wait 5 minutes Plug it in again. Leave it plugged in twenty minutes and repeat.  Let it sit on the charger overnight.

4.  Try various button combinations.
 Hit the reset button. 
Reset button plus power
Reset button plus volume up or down plus power

My daughters S was dead and unresponsive when she came to visit yesterday. I tried all the above with no luck (it seemed). Left it on the charger overnight and it was up and running when I woke up. 

Sent from my Le Pan TC802A using Tapatalk

I can barely get two hours worth of use with my LePan S (ICS).  I almost had a stroke when I did the update with my LePan2 to ICS, and, at that time, my tablet became very unstable and had WIFI issues.  Therefore, I am a little nervous about doing the update to Jelly Bean.  Is it easier?  Or, I also have the option of contacting LePan and sending it back under the warranty?  Do they fix it or replace it?  I know that with my LePan 2 they replaced it.

JohnA2u

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Re: Battery failure issue Le Pan S
« Reply #3 on: January 03, 2014, 12:03:59 PM »
The Jellybean update on the Le Pan S is much, much easier.  You won't even lose your apps and settings.  I'd go ahead and do it if I were you.  The ICS update for Le Pan ll involved wiping the entire memory, resizing partitions and all kinds of risky stuff.  The Update for S is nothing like that.  Download the instructions from LePanTab.com and read through them.

http://lepantab.com/index.php?option=com_content&view=section&layout=blog&id=5&Itemid=2

Regarding short battery life.  That doesn't sound good.  It should run all day.  Make sure your GPS is off unless you need to use it and uncheck stay awake in Setting-->wifi -->Advanced  (I think).

I'd do the update.  If that doesn't help send it back.  My new Mini will easily run 8 hours of constant use on a single charge

davej

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Re: Battery failure issue Le Pan S
« Reply #4 on: January 03, 2014, 01:32:35 PM »
I had to send my LePan S back due failing battery issues that began manifesting itself at around 4 months, and completely failed by 6 months. There have been a lot of reports of extended wait times for LePan servicing, which I did not experience personally.

Including shipping times in both directions, I received a new replacement LePan S in 2 weeks. There was a event by event reporting of the entire replacement process on the old LePan forum. Unfortunately I did not keep a backup copy of that report, so it is no longer available for anyone else to compare to.

By all means, if you decide to send yours in for repair/replacement, others will no doubt be interested in how it all works out.

Sent from my Le Pan S using Tapatalk 4
One battery repaired LePan S w/ 64GB SD, One Nextbook Premium 8 HD w/ 32GB SD
One crippled AndroidOS 1st gen Kindle Fire which Amazon stupidly decided to build without an SD slot
One Sero 7 Pro for the teenager, One Leap Pad 2 and Kurio Touch for the Tiny Tyrant, and a semi-smart LG840

JohnA2u

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Re: Battery failure issue Le Pan S
« Reply #5 on: January 03, 2014, 02:29:06 PM »
That's a great idea Dave.  (Do you prefer Dave or David?  My brothers name was Dave)  Anyway, I remember your thread on your service experience.  Very useful information to anyone considering sending their device in for repair.  It is very frustrating that all that stuff was lost.

Elizabeth

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Re: Battery failure issue Le Pan S
« Reply #6 on: January 03, 2014, 04:08:46 PM »
Dave did you do the update from ICS to Jelly Bean?  If so, did you find that it helped? Also, did they repair or replace your tablet? 

Okay,  I'm sorry I reread your post and see that they sent a replacement.  Has the battery been okay on the replacement?
« Last Edit: January 03, 2014, 04:23:07 PM by Elizabeth »

sgschwend

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Re: Battery failure issue Le Pan S
« Reply #7 on: January 03, 2014, 09:27:33 PM »
E., as John pointed out, the tablet should give you 5 hours of constant use.  My S will sit for days in standby, and let me use it to monitor my home heater with Wifi on the whole time.

Two hours of run time is a first for all the battery issues I have read about.

I would send it back.

Steve
Steve,

Elizabeth

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Re: Battery failure issue Le Pan S
« Reply #8 on: January 04, 2014, 07:08:10 AM »
E., as John pointed out, the tablet should give you 5 hours of constant use.  My S will sit for days in standby, and let me use it to monitor my home heater with Wifi on the whole time.

Two hours of run time is a first for all the battery issues I have read about.

I would send it back.

Steve

I did contact LePan support last evening and have an open ticket now.  They asked me a few questions via email.  The last email they asked for my proof of purchase documentation. I uploaded it and am awaiting RMA instructions.

JohnA2u

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Re: Battery failure issue Le Pan S
« Reply #9 on: January 04, 2014, 08:42:02 AM »
I opened a ticket with them last week for a battery issue with a Le Pan ll.  This tablet is the first LP ll  I bought in January of 2012 so way out of warranty.  The RMA process is really easy and the response up until they asked to upload proof of purchase was quick.  Now its been about 5 days since I've heard anything. 

Sent from my Le Pan TC802A using Tapatalk


Elizabeth

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Re: Battery failure issue Le Pan S
« Reply #10 on: January 04, 2014, 09:29:59 AM »
I opened a ticket with them last week for a battery issue with a Le Pan ll.  This tablet is the first LP ll  I bought in January of 2012 so way out of warranty.  The RMA process is really easy and the response up until they asked to upload proof of purchase was quick.  Now its been about 5 days since I've heard anything. 

Sent from my Le Pan TC802A using Tapatalk


I was hoping that the reason I hadn't heard anything after uploading my proof of purchase was because they all went home for the weekend.   I had an issue with my old LP2 and the turn around time from beginning to end was around 2 1/2 weeks. They sent me a brand new one that is still in the box.  That will be my back up tablet. 

Interesting to note, when I first called I reached they fairly quickly, with only a minute or two of wait time.  After explaining the problem, the person told me that they would send me instructions for an update.  I told him I already had those instructions.  He said that what he would be sending was not the update from ICS to Jelly Bean, and he warned me that although it should fix the problem, it would wipe my tablet clean.  I agreed, however,  none of the emails included any instructions regarding any updating, which is okay by me.  I am much more skilled at packing and mailing than I am at updating. 

As an aside, when I pulled out the box with the original proof of purchase from ShopNBC it showed that I had also purchased a Bluetooth speaker (which I use all the time), AND an extended warranty plan for my tablet that adds an additional year of service after the 1 year manufacturers warranty ends.  I NEVER buy extended warranties and I am pretty sure that the warranty company will not be replacing a tablet but simply trying to repair it. It must have sounded good to me at the time. 

5 days AFTER uploading proof of purchase is not good customer service, imho, and I would be on that 800# in a heartbeat.   I will continue to post my experience with LP Support here.

JohnA2u

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Re: Battery failure issue Le Pan S
« Reply #11 on: January 04, 2014, 09:39:12 AM »
I really had no expectation of Le Pan repairing it since it is way out of warranty but my contact with them suggested I submit an RMA.  If they do anything about it I will be thrilled.  Plus like you said it was the holidays.

Sent from my Le Pan TC802A using Tapatalk


davej

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Re: Battery failure issue Le Pan S
« Reply #12 on: January 04, 2014, 05:16:02 PM »
Elizabeth,

On the old forum, I started a new thread to deal exclusively with the return of my S. If memory serves me correctly, it was titled 'Start the Countdown', or something like that.

I posted constant updates, documenting every communication with date/time, and even selectively excerpted from my email communications with them.

I suggest you do the same.

At the very least, it lets other LePan owners (or potential LePan owners) know about what they might expect if they have warranty issues.

At the very best, someone from the LePan service center will take note of your making these details publicly available, and take steps to make sure they get a positive exposure.

I freely admit that I 'encouraged' LePan by making sure to give them positive attaboys each time they responded quickly and professionally. You catch more flies with honey, as the saying goes... ;)
One battery repaired LePan S w/ 64GB SD, One Nextbook Premium 8 HD w/ 32GB SD
One crippled AndroidOS 1st gen Kindle Fire which Amazon stupidly decided to build without an SD slot
One Sero 7 Pro for the teenager, One Leap Pad 2 and Kurio Touch for the Tiny Tyrant, and a semi-smart LG840

Elizabeth

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Re: Battery failure issue Le Pan S
« Reply #13 on: January 04, 2014, 06:15:12 PM »
 Good idea, Dave.  I will do that. 

quote author=davej link=topic=48.msg407#msg407 date=1388877362]
Elizabeth,

On the old forum, I started a new thread to deal exclusively with the return of my S. If memory serves me correctly, it was titled 'Start the Countdown', or something like that.

I posted constant updates, documenting every communication with date/time, and even selectively excerpted from my email communications with them.

I suggest you do the same.

At the very least, it lets other LePan owners (or potential LePan owners) know about what they might expect if they have warranty issues.

At the very best, someone from the LePan service center will take note of your making these details publicly available, and take steps to make sure they get a positive exposure.

I freely admit that I 'encouraged' LePan by making sure to give them positive attaboys each time they responded quickly and professionally. You catch more flies with honey, as the saying goes... ;)
[/quote]

Jay

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Re: Battery failure issue Le Pan S
« Reply #14 on: February 02, 2014, 10:50:02 AM »
I know this is a somewhat old thread, but FWIW the JB update seems to have fixed most of my battery issues. 

I have discovered that if I hook my tablet up to the PC (by USB) to transfer files it will show that it's charging.  In reality I believe it's discharging.  If I forget to disconnect it and leave it hooked up overnight it will show the battery is at 100% when in fact it may be at 10%.  I've had it go from 100% to dead in just a few minutes.

I've started transferring files mostly by WiFi now (I really like ES File Explorer) and my battery issues seem to have disappeared.